Privacy Policy

Privacy Policy

 

This Privacy and Cookie Policy applies to information collected and processed via the www.scentsoreal.com website and associated customer service channels. We take your privacy very seriously and want you to understand how your data is collected, used, shared, and stored. The website is owned and operated by Scent So Real FZ LLC, a company incorporated under the laws of the United Arab Emirates.

 

By visiting the website or supplying information through its associated customer service channels, you consent to the practices described in this Privacy and Cookie Policy and our Website Terms and Conditions. Please note that our Privacy & Cookie Policy is updated periodically, and you will be bound by the most recent update appearing on our website. It is your responsibility to regularly check our Privacy and Cookie Policy for updates.

 

Information We May Collect

We (and our authorized service providers) collect information provided by you via the website or any of our customer service channels, including but not limited to phone, email, and chat. We and our service providers also collect information when you visit our website or from third parties authorized to share your information with us. This information may include:

 

- Contact and personal details such as name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, and nationality.

- Website statistical information such as your location, the URL you use to access the website, your computer’s IP address and domain type, pages visited, search terms entered, and items clicked on.

- Transactional information such as orders placed, items purchased, date and time of orders, items added to cart but not purchased, preferences you have indicated, and requested personalizations.

- Information from third parties such as couriers, payment providers, or loyalty program partners.

 

Please note that your full payment card details are captured only for transaction processing purposes and are not stored, sold, or rented by us. All card transactions are managed by trusted, certified partners who ensure the security of your payment details during processing.

 

How We Use Your Information

We (and/or entities listed in the “Who may we share information with” section below) may use your information for purposes including:

 

- Processing and fulfilling your orders or providing requested services.

- Verifying and processing financial transactions, including fraud detection.

- Assisting with customer service queries or providing requested information.

- Managing your account and providing personalized shopping experiences.

- Analyzing website usage for statistical purposes.

- Marketing purposes, including sending newsletters or promotional information unless you opt out.

- Improving our services and website functionality.

- Protecting our rights, safety, or that of others, including fraud prevention.

- Complying with legal or regulatory requirements.

 

Who We Share Information With

 

We may share your information with:

 

- Our group companies.

- Selected third parties with whom we have pre-agreed relationships, including for marketing purposes.

- Service providers who perform services on our behalf, such as payment processing, IT, website maintenance, surveys, logistics, and marketing.

- Professional service providers such as legal, audit, financial, and insurance advisers.

- Any successor operator or prospective purchaser of our business or website.

- Legal, regulatory, law enforcement, government, or municipal bodies as required.

- Gift recipients or providers of warranties related to your orders.

 

Contacting Us and Opting Out

 

If you have questions about this Privacy and Cookie Policy, you can contact us via email at info@scentsoreal.com or by phone. When you register with us, you can choose whether to receive marketing communications. You can unsubscribe from marketing communications at any time by following the instructions in the communication or contacting us directly.

 

Data Security Measures

 

Information you provide through our website is stored on secure servers. Payment transactions are encrypted using Secure Socket Layer technology. It is your responsibility to keep your website passwords confidential.

 

We have implemented security measures to protect our IT infrastructure, including authentication, monitoring, auditing, and encryption technologies. However, transmitting data over the internet is not entirely secure, and any transmission is at your own risk.

 

International Transfers of Data

 

Your data may be transferred to, and stored in or outside, the United Arab Emirates. By submitting your data and using our website, you acknowledge that your data may be transferred to countries with different data protection laws. We require all third parties to whom we disclose personal data to treat it securely and use it only for agreed purposes.

 

Changes to Policies

 

Our Website Policies and Terms & Conditions may change to meet requirements and standards. Customers are encouraged to frequently visit these sections for updates. Modifications are effective upon posting.

 

Third-Party Advertisements

 

Some advertisements on our site may be selected and delivered by third parties using cookies and similar technologies. These third parties collect information about your online activities to deliver personalized ads. Please note that we do not control these third-party practices.